Reference

Legal Terms That Protect Your Account

c8gpt operates under a clear legal framework so you know exactly where you stand — what we collect, how we use it, and what rights you hold over your own account data.

Account Data RightsJurisdiction-Dependent AccessbKash, Nagad, Rocket PolicyPrivacy and RetentionContact and Dispute Path
c8gpt Legal Terms That Protect Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We take a straightforward approach to data: collect what is needed to run your account, protect it with standard encryption in transit and at rest, and keep it only as long as our obligations require. Here is what that looks like in practice for an account registered with a Bangladesh mobile wallet.

Encryption in Transit

All data moving between your device and our servers — including bKash, Nagad and Rocket payment details — travels over TLS. No payment credential is stored in plain text on our side.

Retention Schedule

Account data is retained for the period required by applicable obligations, then flagged for deletion. You can request early deletion by contacting support, subject to any open balance or dispute.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the account area is used. You can manage cookie preferences from the settings page on your account.

Who to Contact for Changes

To correct account details, update your registered mobile number, or request a full data export, go to account settings or raise a ticket with support quoting your account ID.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about how these terms apply to your account, or you want to exercise a right under our privacy policy — such as requesting your data or asking us to delete it — our support team handles those requests directly. Reach out through any of the channels below and quote your account ID so we can locate your records without delay.

Live Chat Support Open the chat window from your account dashboard and select the Legal or Privacy topic. A support agent will pick up your request and confirm next steps, usually within the same session.
Email Requests Send data access, correction or deletion requests to our support email address listed in the account help section. Include your registered mobile number so we can verify identity before acting.
Account Help Portal The help portal inside your account lets you submit a formal policy query with a ticket reference. You will receive a written response, which creates a record for both sides.

Common Questions About Your Legal Rights

These are the questions we hear most often when it comes to account rights, data handling and how our terms apply in Bangladesh. If something is not covered here, raise it through the support channels listed above.

Eligibility depends on your local law and the eligible regions we serve. It is your responsibility to confirm that accessing an online account platform is lawful where you are located before you proceed.

We hold your registration details, the mobile number tied to your bKash, Nagad or Rocket wallet, your transaction history and your account activity log. You can request a full export from the help portal.

Yes. Submit a deletion request through live chat or the account help portal with your account ID. We will process it subject to any open balance, active dispute or retention obligation that applies.

Go to account settings to update most fields directly. For changes to your registered mobile number or identity details, contact support with verification so we can confirm the update securely.

Transaction records are retained for the period required under our obligations even after account closure. You may request a copy before closing, and a deletion request can be submitted once the retention period ends.

Contact support before the effective date of the change and state your objection in writing. If you do not wish to accept the updated terms, you can close your account at that point.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.